This policy explains what personal information 14pkr collects when you use the platform, how that information is used, who it is shared with and what choices you have regarding your data. It is written to be read and understood — not just to exist.
These cards summarise the most important points. The full policy with complete details follows below.
Name, contact details, date of birth, payment information and activity data when you register and use 14pkr. Verification documents when required for identity checks or withdrawal processing.
To operate your account, process PKR deposits and withdrawals via JazzCash and Easypaisa, verify identity, manage responsible gaming tools and communicate relevant platform information to you.
Payment processors (JazzCash, Easypaisa, banks), identity verification services and technical infrastructure providers. Never sold to advertisers or marketing lists. Never shared for unrelated commercial purposes.
Data is stored on secured servers with access controls. Payment data is handled through encrypted channels. Staff access to personal account data is limited and logged. Verification documents are not retained longer than necessary.
14pkr uses essential cookies to keep your session active and functional cookies to remember preferences. Analytics data is collected in aggregate to improve the platform. No advertising or cross-site tracking cookies are used.
You can request to access, correct or delete your personal data. You can opt out of marketing communications at any time. Data deletion requests are processed after account closure and any outstanding financial obligations are resolved.
By creating a 14pkr account or using any part of the platform, you confirm that you have read this Privacy Policy and understand how your data is collected and used. If anything here is unclear, contact support before registering.
This Privacy Policy explains how 14pkr collects, uses, stores and protects the personal information of users who access the platform. It applies to all activities on 14pkr including account registration, deposits, withdrawals, game play, sports betting and communication with the support team.
14pkr is committed to handling personal data responsibly. Information you provide is used to operate your account and improve the platform — not to build advertising profiles, sell to third parties or share with organisations that have no role in delivering the 14pkr service.
This policy is written in plain English and is intended to be read by Pakistani players who want to understand how their information is handled. If any section is unclear, the support team can be reached using the contact details at the end of this document.
14pkr collects personal information in the following categories:
14pkr does not collect payment card numbers directly. Card payment data is processed through the payment provider's secure system and 14pkr only receives confirmation of transaction status and partial masked identifiers.
The personal data collected by 14pkr is used for the following purposes:
| Purpose | Data Used | Basis |
|---|---|---|
| Account Registration | Name, DOB, contact details | Contractual necessity |
| Payment Processing | Payment method, transaction records | Contractual necessity |
| Identity Verification | ID documents, address proof | Legal obligation |
| Responsible Gaming | Activity patterns, session data | Legal and public interest |
| Customer Support | Account details, communication history | Contractual necessity |
| Platform Improvement | Aggregated usage data | Legitimate interest |
| Fraud Prevention | Login data, IP, device info | Legitimate interest |
| Marketing (opt-in) | Contact details, preferences | Consent |
14pkr does not use personal data for automated decision-making that produces legal or similarly significant effects on users without human oversight.
All financial transactions on 14pkr are processed in Pakistani Rupees (PKR). Payment data is handled in accordance with the security requirements of each payment method provider — JazzCash, Easypaisa, Raast, bank transfer systems and card processors.
When you deposit or withdraw via JazzCash or Easypaisa, your mobile wallet transaction is processed through the provider's own secure system. 14pkr receives confirmation of the transaction and records the amount, date and associated account identifier — not your full mobile banking credentials.
Bank transfer records are retained for the period required to manage your account and resolve any transaction queries. Full bank account numbers are stored only in masked form. The actual payment data is held by the banking institution and is not retained on 14pkr's systems beyond what is necessary for transaction reconciliation.
14pkr will never ask you to share your full JazzCash PIN, Easypaisa password or online banking credentials with any support agent. If anyone claiming to be from 14pkr requests this information, do not share it and report the incident to support immediately.
14pkr may request identity documents as part of the account verification process. This is most commonly required before processing a withdrawal or in response to account activity that triggers a review.
Documents submitted for verification — such as a copy of your CNIC, passport or proof of address — are used solely for the purpose of confirming your identity and the ownership of your payment account. They are not used for any other purpose.
Verification documents are stored securely with restricted access. Access to submitted documents is limited to staff with a direct role in the verification process. Documents are not shared with third parties except where required by law or with the specific verification service provider used to process the check.
Once verification is complete and no longer required for compliance or dispute purposes, documents are deleted in accordance with the retention schedule described in the Data Retention section of this policy.
14pkr shares personal data only where necessary to operate the platform or to comply with legal obligations. The categories of recipients are as follows:
14pkr does not sell personal data. Data is not shared with advertisers, marketing agencies, data brokers or any organisation that does not have a direct operational role in delivering the 14pkr service.
In the event of a legal obligation — such as a formal request from law enforcement or a court order — 14pkr may be required to disclose specific account or transaction data. Any such disclosure would be strictly limited to what is legally required.
14pkr retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable obligations. The following general retention periods apply:
When personal data is no longer required and the retention period has passed, it is securely deleted or anonymised. Anonymised data from which individual users cannot be identified may be retained indefinitely for platform analytics.
14pkr uses cookies and similar browser storage technologies to make the platform work properly and to understand how it is being used. The types of cookies used are as follows:
These are required for the platform to function. They maintain your login session, remember your account preferences within a session and ensure that the deposit and withdrawal flows work correctly. These cannot be disabled without breaking core platform functionality.
These remember preferences you have set — such as language settings or previously selected payment methods — so you do not need to re-enter them on each visit. They are set only after your first meaningful interaction with the platform.
Aggregate data about how pages are used — which features are popular, where errors occur, how long sessions last — is collected to help improve the platform. This data does not identify individual users and is not linked to your personal account data.
14pkr does not use advertising cookies, cross-site tracking pixels or social media tracking scripts. You can manage cookies through your browser settings, though disabling essential cookies will affect your ability to use the platform.
As a 14pkr user, you have the following rights regarding the personal data held about you. To exercise any of these rights, contact the support team using the details at the end of this policy.
You can request a copy of the personal data 14pkr holds about you. We will provide this within a reasonable timeframe after verifying your identity.
If any personal data held about you is incorrect — such as a misspelled name or wrong date of birth — you can request a correction. Supporting documentation may be required.
You can request deletion of your personal data after your account is closed and all financial obligations are resolved. Some data may be retained where legally required.
You can object to processing of your data where it is based on legitimate interest — including analytics and platform improvement activity — at any time.
You can withdraw consent for marketing communications at any time through your account notification settings or by contacting support directly.
Where technically feasible, you can request a copy of your personal data in a structured, commonly used format for transfer to another service.
14pkr is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use any part of the service. 14pkr does not knowingly collect personal data from individuals under 18.
If 14pkr becomes aware that an account belongs to a person under 18, the account will be closed immediately, any funds handled in accordance with the Terms and Conditions, and all personal data associated with the account will be deleted as soon as practicable.
Parents and guardians who become aware that a minor has registered on 14pkr should contact support immediately. 14pkr takes underage access seriously and will act on credible reports without delay.
14pkr implements technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These measures include:
No online platform can guarantee absolute security. If you suspect that your account has been accessed without your authorisation, contact 14pkr support immediately so the account can be reviewed and secured.
You also have a role in protecting your account data. Use a strong, unique password for your 14pkr account, do not share your login credentials with anyone, and log out from shared devices after each session.
14pkr may send you information about promotions, bonuses and platform updates. Marketing communications are sent only to users who have opted in during registration or subsequently through account settings.
You can opt out of marketing communications at any time by updating your notification preferences in your account settings. Opting out of marketing does not affect essential account communications such as transaction confirmations, security alerts or policy updates.
14pkr does not share your contact details with third-party marketers. Promotional communications originate only from 14pkr's own systems and are related to platform activity.
14pkr may update this Privacy Policy from time to time. Changes are published on this page with an updated review date shown at the top. Continued use of the platform after a policy update constitutes acceptance of the revised policy.
Where a change materially affects how your personal data is used — particularly in ways that are less favourable than the previous policy — 14pkr will notify active account holders through the platform's notification system before the change takes effect. You will have the opportunity to review the changes and, if you disagree, request account closure before the updated policy applies to your data.
If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, contact the 14pkr support team:
When submitting a data-related request, please include your registered account username and a description of the request or concern. Identity verification may be required before sensitive data requests are processed. 14pkr aims to respond to data-related enquiries within seven business days.
For general account, payment or game-related support, the same contact address handles all enquiries and the team will direct your message to the appropriate area.
Managing your data goes hand in hand with managing your gaming activity. Your 14pkr account settings include deposit limits, session reminders and self-exclusion tools — all of which involve processing of your account data to function. Understanding this Privacy Policy helps you make informed decisions about both your data and your play. 14pkr is for adults aged 18 and above only.
Now that you understand how 14pkr handles your personal information, register your account and start playing in PKR with JazzCash, Easypaisa or bank transfer.